COVID-19 Business Update

To our valued clients,

Like many of you, we are closely monitoring the outbreak of the Coronavirus (COVID-19) and its impact on everyone across the country - our hearts go out to all who have been affected.
The subsequent "shelter in-place" designation for several counties in California has created a significant set of challenges for our community. As always, the health, safety and well-being of our customers, our employees and our communities is paramount.

We know how vital our services are to our lenders and we are committed to continuing business as usual to support you.

Customer service is still of the utmost importance to us - portions of our team are working remotely, so we encourage clients to reach out via email whenever possible ([email protected] or [email protected]).

While the environment around us continues to be uncertain, we take comfort in the fact that we have a fantastic, compassionate team and we appreciate the loyalty of our customers.

These changes are expected to remain in place until the self-isolation period is lifted by the public health department, currently expected to be April 7.

As always, if you have any questions, we are here to help.

Take care of yourself and each other,

Marci Dyche
Vice President

FEMA Rescinds “Mandatory Purchase of Flood Insurance Guidelines" Publication

FEMA has decided the best course of action, to prevent confusion on the part of our stakeholders, is to rescind the Guidelines.  This document will no longer be offered and will not be updated in the future.  Lenders should consult their respective regulatory agency for information regarding compliance with the mandatory purchase requirements.  NOTICE

Read About 'Rosie the Riveter'!

Long an inspiration for Nationwide's Management and Employees, Rosie the Riveter is a cultural icon of the United States, representing the American women who worked in factories and shipyards during World War II.  Read about her on Wikipedia here.

FDIC/OCC/NCUA Release on 3rd Party Vendor Rotation

FYI - The FDIC, the OCC, and the NCUA do not have a requirement that financial institutions change third-party vendors on a periodic basis.  Any such decision is a management decision not a regulatory decision. 

Life-of-Loan Definition (Important!)

Please be advised of the definition of Life-of-Loan tracking. The "Term" you input on your order determines how long we will track a loan. If you input 10 years, that is the life of the loan and that is how long Nationwide will track it. For Revolving Lines of Credit (RLOC), we suggest entering a Term longer than 1 year. There is a Renewal charge for extending loan terms on expired loans.


We will always attempt to inform our current clients when loans are expiring. 

Change a Zone Determination

Need to apply for a LOMA/LOMR to change a zone determination?
Go to:  LOMA/LOMR-F Tutorial Series 


If you would like assistance in completing the application, you may call the FEMA Map Assistance Center toll-free at 877-336-2627. FEMA service representatives are available M-F from 8:00am to 7:30pm, EST. 

Portfolio Audits

If contacted for an audit, please return the audit back noting paid off loans as soon as possible. Thank you!